Info
Velocity Auto Group, LLC
303-A South Swing Road
Greensboro, NC 27409
Shop hours:
Monday-Friday: 9am-5pm
Phone:
(336) 823-5949
Shipping & Fulfillment:
We strive to ship every order as quickly as possible—usually the same day or next business day. During peak periods (sales, holidays, new releases, etc.), shipping may take 3–10 business days. Rest assured, we never sell items we don’t have in stock; every product you see is ready to ship from our warehouse.
We strive to ship every order as quickly as possible—usually the same day or next business day. During peak periods (sales, holidays, new releases, etc.), shipping may take 3–10 business days. Rest assured, we never sell items we don’t have in stock; every product you see is ready to ship from our warehouse.
Refunds / Exchanges:
No refunds or exchanges are accepted on opened or used products. This includes all detailing products.
Why this policy exists:
Many of our products are consumables that, once opened, cannot be resold due to contamination risks, potential misuse, or changes in formulation (e.g., exposure to air or improper storage). This helps us prevent the circulation of potentially unsafe or altered items while keeping our prices competitive for everyone. Exceptions (for defective or damaged items only):
- If a product arrives damaged, defective, or not as described, please contact us within 5 business days of receipt with photos and your order details. We will arrange a replacement or refund at our discretion.
- Unopened products in original, resaleable condition may be eligible for return within 7 days of purchase (subject to restocking fees or shipping costs, if applicable).
Velocity Auto Group is an exclusive authorized DIY Detail distributor. If you don't see a product that are interested in, please get in touch with us so that we can help get it in stock for you!
Have questions about an order? Products? We are here for you!